It's okay to have questions.
Starting counselling can feel like a big step. Here are honest answers to the things people most often wonder about. Anything else, you can simply ask.
Beginning
Do I need a diagnosis to start?+
No. Counselling is for anyone who feels stuck, overwhelmed, or wants support navigating life's challenges, whether or not there is a formal diagnosis.
What happens in the first session?+
You can share why you're considering counselling, whether it's a specific issue or you're just exploring if it's right for you. I'll explain the process, answer any questions, and help you see if we're a good fit.
What are Calu's qualifications?+
I hold a BA in Psychology and Organisational Psychology from the University of Cape Town (UCT), completed in 2015, and an Honours degree in Psychology through UNISA, graduating in 2023.
I am a registered Specialist Wellness Counsellor with the Association for Supportive Counsellors and Holistic Practitioners (ASCHP), registered in 2025.
Alongside my private practice, I work in Corporate Wellness and volunteer as a counsellor with LifeLine and Hope House.
The rhythm of sessions
How do online sessions work?+
Sessions take place on Google Meet, or WhatsApp video call if you prefer. Once booked, a calendar invite arrives with the meeting link.
All you need is a private space, a stable internet connection, and a device with a camera and microphone.
How often should I come?+
Most people start weekly or bi-weekly. Weekly sessions often work best, since the regular rhythm supports deeper progress.
Circumstances and finances change, though, so bi-weekly or shorter sessions are always an option. Every six sessions we'll pause, review how things are going, and adjust together.
What if I need to cancel?+
Life happens. Please give at least 24 hours' notice for cancellations or rescheduling.
Money
How does payment work?+
Nothing upfront. You'll be invoiced by EFT after every session, and cash is also accepted for Ocean Therapy.
Do you accept medical aid?+
Not at present. Services provided under ASCHP registration aren't currently covered by medical aid.
Anything else on your mind?
Bring it to a free 15-minute call. There's no such thing as a silly question here.